Carers and people with dementia from a culturally diverse background may require additional support to access respite services via My Aged Care.
Telephone Interpreter Services are available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450.
You can use this free of charge to call My Aged Care.
- When you call TIS, an operator will ask you what language you need. Tell the operator in English the language you speak.
- The operator will then connect you with an interpreter who speaks your language.
- You may need to wait on the line for the interpreter, or the operator may need to call you back when an interpreter is available.
- Once you are speaking with the interpreter, explain to them that you would like to contact My Aged Care on 1800 200 422 and the interpreter will call for you. Once My Aged Care answers the phone, the interpreter will interpret your conversation.